iRemotePC Remote Support Service allows you to remotely access your clients, friends, family or colleagues for remote support or any other purpose using any Web browser, anytime, anywhere!
A real cutting-edge simple to use technology marvel and it's easy to see why! Our amazingly ingenious remote support service makes it invaluable and essential for anyone!
Remote support services, also known as remote administration, are an advanced computer support service that allows a computer to be controlled from a different location without pre-installing software on the remote side. It provides the remote user with the capabilities of controlling a computer from wherever they are located.
A useful service that helps you with the following possibilities:
- Increase efficiency for Technical support individuals and companies
- Train clients remotely by accessing their PCs wherever they are located
- Software/service providers can access their clients PC to diagnose issues
- Start an IT business and tap into the billion dollars IT Support market!
- Help your friend/family/colleague by remotely accessing their PC and fixing a perennial virus problem or other issues on their PC...
Why was remote support created?
In the early days remote support assistance was not available, so IT Support engineers always had to travel to the user’s desk and physically work from the PC at its location. This caused many issues in global companies that had offices in different cities and countries worldwide. Over time software companies worked on solutions for companies to gain more cost effective methods of supporting their staff, and this was how remote support programs were born.
Advances in technology and Internet have created a Global village. Most business are growing from local to national to international and taking advantage of the Internet revolution. Remote support services were created to be useful among hardware vendors, software vendors, application solution engineers, and other experts in the IT field to use this service to gain access to their clients with ease and fully encrypted security so there are no third party protection problems to worry about.
Having this service also means that companies who offer a wide variety of solutions to fit a client’s requirement can manage customer’s expectations by providing solutions quicker than ever before.
Where do remote support services work?
It doesn’t even matter what realm of computer use you carry out, from big business to single home users, remote support services are important.
Business support
In business the ability to remotely control a users PC offers the option of having an IT team that work from one location, or the option of having a third party carry out the IT solutions on their behalf as a cost saving initiative.
Teaching and training
This area of business has gained immensely from the use of remote support services. With the aid of remote support services a teacher or tutor can be anywhere they wish and work directly with their trainee on their computer.
Medical diagnostics (information/data transfers)
By having the ability to remotely use a PC in the medical field can greatly increase the speed of service provided. By remotely logging on to a computer temporarily to retrieve patient’s vital diagnostics using remote support services can help those in the field make a better judgment in a short time really improving a patient’s chance of survival.
Installation of new applications and packages
In fields such as finance, real estate, medical and other technical career paths, it is of great importance to have support for installing new applications and packages. Normally these fields carry sensitive information and have tight timeframes which makes it even more important for their latest applications to be installed within a specified time.
Private support
Private computer users have a multitude of different needs that cannot always be fulfilled locally to them. Experts or experienced users in the field can utilize the remote support services to remotely help friends, family or colleagues to fix that perennial virus problem on their PC or help them take backups of the programs or emails.
The future of remote support services
The remote support services have already started tapping into the massive support market, which is valued at $144 billion a year according to reports by the IDC. Because of the large financial market available for remote support services to take a bigger role, the future of remote services has established its intent to grow and take a larger portion of the support market business area.
Remote support has already started taking its first tentative steps in to the world of advanced technology with the advent of wireless devices and the spread of WiMAX and 4G technologies. With Palm devices and the award winning Blackberry technology, as well as some of the more expensive mobile phones carrying Internet capabilities it means that remote support has literally gone wireless.
Summary
There are an estimated 1,114,274,426 Internet users in the world, some of which own more than one computer, so there is a lot of scope for IT services. By having the capability of using remote support services it means that even a computer owner who lives in the most remote locations can still get the help they need.
In this day and age we always wish to get everything at the speed of light, with remote support services you can get a technician, tutor or IT support engineer in your home virtually within seconds.