Feature Description - detailed
| Feature | Highlights |
| No installation required Clients are not required to pre-install any software or ActiveX components. |
- Small executable (~2MB) runs on client's PC with no need for Install or Admin rights |
| Remote Control any PC Rich 32 bit enhanced view of your client's PC as if being physically present there! Windows 95/98/XP/2000/2003/Vista compatible |
- Real-time mouse keyboard actions - Full Screen view of remote desktop with color depth selection (8-32 bit) - Automatic Clipboard Transfer - Easily cut and paste between remote and local machines |
| End-To-End Encryption Security The highest level of security by utilizing industry-standard 128 bit SSL and AES encryption methods |
- On-demand user authentication - Secure Encrypted connection between remote and local PC's during remote session |
| Firewall Traversal Downloadable client is firewall-friendly |
- Works 100% safely behind Firewalls and NAT - Penetrates through any corporate or personal firewalls - Compatible with HTTPS, SOCKS4 & SOCKS5 proxy servers |
| Transfer files And Synchronize Entire Folders Easy to use one-click transfer files/folders between your client's PC and yours using just a web browser |
- Support for Networked drives between remote and local PCs - Automatic Synchronization - transfer only the files that have been updated |
| Advanced Computer Management Monitor and control almost every aspect of your client's PC |
- Statistics on Computer Processor load, Memory load, Disk space, drive and partition information, ports, networks, installed DLLs, and applications with their respective performance levels - Access to the various computer management areas like: files/users/drives/registry management - Control environment variables, virtual memory, time and resources, and priorities on the remote computer |
| Advanced Session Logging and Screen captures All logs are automatically captured and archived into a ZIP file at the end of remote session and sent to both recipient and technician's email. |
- All keyboard strokes, mouse movements and windows opened/closed are captured - Screenshots are taken at an interval while in Remote support session |
| Session Archiving All logs are archived for a period of 24 hours. |
- log files can be downloaded anytime for auditing or archival purpose... |
| Reboot Reboots via browser | - Unlimited Remote Reboots, emergency, hard and scheduled reboots of your client's remote computer from the web |
| Permission-based client | - Clients receive an alert for the first incoming technician request for remote access |
| Full-featured Chat | - Chat with the client's PC in real-time while diagnosing and remotely accessing their PC |